After losing the entire Sidekick community’s personal information, Microsoft and T-mobile have tarnished the reputation of one of my all-time favorite devices.  To make matters worse, T-mobile is no longer selling any Sidekick device on their website until this entire incident is resolved and sufficient data backup procedures are put into place.  For those of you who owns Sidekicks you probably have received or soon will receive and email from T-mobile expressing their regrets concerning the incident and and alerting you that T-Mobile will be sending you a $100 customer appreciation card.  This $100 gift card can be used for T-mobile products and services or even on your next T-mobile bill but if the community is anywhere near as disappointed as I am, I expect the $100 to be spent towards a device upgrade.

Dear valued T-Mobile Sidekick customers:

We are thankful for your continued patience as Microsoft/Danger continues to work on preserving platform stability and restoring all services for our Sidekick customers. We have made significant progress this past weekend, restoring services to virtually every customer. Microsoft/Danger has teams of experts in place who are working around-the-clock to ensure this stability is maintained.
Regarding those of you who have lost personal content, T-Mobile and Microsoft/Danger continue to do all we can to recover and return any lost information. Recent efforts indicate the prospects of recovering some lost content may now be possible. We will continue to keep you updated on this front; we know how important this is to you.

In the event certain customers have experienced a significant and permanent loss of personal content, T-Mobile will be sending these customers a $100 customer appreciation card. This will be in addition to the free month of data service that already went to Sidekick data customers. This card can be used towards T-Mobile products and services, or a customer’s T-Mobile bill. For those who fall into this category, details will be sent out in the next 14 days – there is no action needed on the part of these customers. We however remain hopeful that for the majority of our customers, personal content can be recovered.

Sidekick customers can continue to visit T-Mobile Sidekick Forums (http://www.t-mobile.com/sidekick) on a regular basis to access the latest updates, as well as FAQs regarding this service disruption. The Forums also offers tips and suggestions for rebuilding content on your device.

[Via T-mobile]